Shipping policy

SHIPPING POLICY

Last Updated: 18 June 2026

At 369Retail, we are committed to delivering your orders safely, accurately, and on time. This Shipping Policy outlines our shipping procedures, delivery timelines, charges, and responsibilities.

By placing an order on 369Retail.com, you agree to the terms outlined below.

1. ORDER PROCESSING

All orders are processed after successful payment confirmation.

Orders are generally processed within:

1–3 Business Days

Order processing does not include weekends, public holidays, or unforeseen operational delays.

During high-demand periods, promotional events, festivals, or sales campaigns, processing times may be extended.

2. SHIPPING COVERAGE

We currently ship across most serviceable locations within India through our trusted logistics and courier partners.

Delivery availability may vary depending on the destination pin code and courier service coverage.

369Retail reserves the right to refuse shipment to locations that are not serviceable by our delivery partners.

3. DELIVERY TIMELINES

Estimated delivery timelines:

Location Estimated Delivery Time
Metro Cities 5–7 Business Days
Tier 2 & Tier 3 Cities 5–8 Business Days
Remote Areas 5–10 Business Days

Delivery timelines are estimates only and are not guaranteed.

Actual delivery may be affected by:

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Government restrictions

  • Transportation disruptions

  • Courier operational delays

  • Force majeure events

4. SHIPPING CHARGES

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

369Retail may offer:

  • Free Shipping on eligible orders

  • Promotional shipping offers

  • Region-specific shipping charges

Shipping fees are non-refundable once an order has been dispatched, except where required by law.

5. ORDER TRACKING

Once your order is shipped, you will receive:

  • Shipment confirmation

  • Tracking details

  • Courier information

Tracking updates may take up to 24–48 hours to appear after dispatch.

6. DELIVERY ATTEMPTS

Our courier partners generally make multiple delivery attempts.

Customers are requested to:

  • Provide a complete delivery address

  • Keep their phone number accessible

  • Be available to receive the shipment

If delivery cannot be completed due to customer unavailability, incorrect address information, or refusal to accept the shipment, additional shipping or handling charges may apply.

7. ADDRESS ACCURACY

Customers are responsible for providing accurate:

  • Name

  • Address

  • Landmark

  • Contact Number

  • PIN Code

369Retail shall not be responsible for delays, losses, or failed deliveries resulting from incorrect shipping information provided by the customer.

8. PARTIAL SHIPMENTS

In some cases, orders containing multiple products may be shipped separately based on:

  • Product availability

  • Warehouse location

  • Logistics requirements

Customers will be notified if an order is shipped in multiple packages.

9. DAMAGED PACKAGE ON DELIVERY

If the outer packaging appears:

  • Damaged

  • Opened

  • Tampered

  • Broken

please:

  1. Take photographs immediately.

  2. Record an unboxing video.

  3. Contact our Customer Support Team within 24 hours of delivery.

Failure to provide adequate proof may affect claim eligibility.

10. LOST OR DELAYED SHIPMENTS

If your shipment appears significantly delayed or lost in transit, please contact our support team.

369Retail will coordinate with the courier partner to investigate the matter and provide an appropriate resolution.

Investigation timelines may vary depending on the courier company.

11. REFUSED OR UNDELIVERABLE ORDERS

If an order is:

  • Refused by the customer

  • Returned due to incorrect address

  • Returned because delivery attempts failed

369Retail reserves the right to deduct:

  • Shipping charges

  • Return shipping charges

  • Handling fees

  • Packaging costs

from any eligible refund amount.

12. HIGH-RISK OR FRAUDULENT ORDERS

For security purposes, 369Retail reserves the right to:

  • Verify customer identity

  • Request additional information

  • Hold orders for review

  • Cancel suspicious transactions

where fraud, misuse, or unauthorized activity is suspected.

13. DELIVERY CONFIRMATION

An order shall be considered successfully delivered when:

  • Delivery confirmation is recorded by the courier partner; or

  • The shipment is delivered to the address provided during checkout.

Once delivery is confirmed, responsibility for the package transfers to the customer.

14. INTERNATIONAL SHIPPING

Currently, 369Retail primarily serves customers within India.

If international shipping becomes available, applicable shipping charges, customs duties, taxes, and import regulations shall be the responsibility of the customer unless otherwise specified.

15. FORCE MAJEURE

369Retail shall not be liable for shipping delays or failures caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Floods

  • Earthquakes

  • Fires

  • Pandemics

  • Government actions

  • Internet disruptions

  • Transportation strikes

  • War or civil disturbances

16. CUSTOMER SUPPORT

For shipping-related inquiries, please contact:

369Retail Customer Support

📧 Email: help@369retail.com

📞 Phone: +91 98877 55677

🌐 Website: https://369retail.com

📍 Jodhpur, Rajasthan, India

We truly hope you’ve had a chance to review our policy before placing your order. Thank you for understanding and for choosing 369Retail — we appreciate you!

Thank you for shopping with 369Retail. We appreciate your trust and strive to deliver every order with care, accuracy, and efficiency.