Terms of service

TERMS OF SERVICE

Last Updated: June 2026

Welcome to 369Retail.com ("369Retail", "we", "our", or "us").

These Terms of Service ("Terms") govern your access to and use of our website, products, services, content, and features available through 369Retail.com.

By accessing, browsing, registering, or purchasing from our website, you agree to be legally bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

1. ELIGIBILITY

By using our website, you represent and warrant that:

  • You are at least 18 years of age.

  • You have the legal capacity to enter into a binding contract.

  • All information provided by you is accurate and complete.

  • You will use the website in accordance with applicable laws.

2. ACCOUNT REGISTRATION

Certain features may require account registration.

You are responsible for:

  • Maintaining confidentiality of your login credentials.

  • Restricting access to your account.

  • All activities occurring under your account.

369Retail reserves the right to suspend, restrict, or terminate accounts that violate these Terms.

3. PRODUCTS AND SERVICES

All products displayed on the website are subject to availability.

We reserve the right to:

  • Modify product descriptions

  • Change specifications

  • Update pricing

  • Limit quantities

  • Discontinue products without prior notice

Product images are for illustration purposes only. Actual products may vary slightly due to manufacturing variations, photography, display settings, or screen resolution differences.

4. PRICING AND PAYMENT

All prices displayed are subject to change without notice.

Despite our best efforts, pricing errors may occasionally occur.

In the event of an incorrect price, 369Retail reserves the right to:

  • Cancel the order

  • Refuse shipment

  • Issue a refund

Accepted payment methods may include:

  • UPI

  • Credit Cards

  • Debit Cards

  • Net Banking

  • Wallets

  • EMI options (where available)

Orders will be processed only after successful payment authorization.

5. ORDER ACCEPTANCE

Your order constitutes an offer to purchase products from 369Retail.

Order confirmation does not constitute acceptance of the order.

369Retail reserves the right to:

  • Reject any order

  • Cancel any order

  • Limit quantities purchased

  • Request additional verification

without prior notice.

6. SHIPPING AND DELIVERY

Delivery timelines are estimates only and may vary due to:

  • Courier delays

  • Weather conditions

  • Government restrictions

  • Public holidays

  • Force majeure events

369Retail shall not be liable for delays beyond its reasonable control.

Risk and ownership of products pass to the customer upon successful delivery.

7. RETURNS, EXCHANGES & CANCELLATIONS

Returns, exchanges, replacements, and cancellations are governed by our separate policies available on the website.

Customers are encouraged to review these policies before making a purchase.

8. PROHIBITED ACTIVITIES

You agree not to:

  • Violate any law or regulation

  • Submit false information

  • Attempt unauthorized access

  • Interfere with website functionality

  • Use automated bots or scraping tools

  • Commit payment fraud

  • Abuse promotional offers

  • Upload malicious software or code

  • Impersonate another person or entity

Any violation may result in account suspension, legal action, or reporting to authorities.

9. INTELLECTUAL PROPERTY

All content on 369Retail.com including:

  • Logos

  • Trademarks

  • Product Images

  • Graphics

  • Text

  • Software

  • Designs

  • Website Layout

is owned by or licensed to 369Retail and protected by applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, or used without prior written permission.

10. USER CONTENT

If you submit:

  • Reviews

  • Comments

  • Feedback

  • Suggestions

  • Images

  • Testimonials

you grant 369Retail a non-exclusive, royalty-free, worldwide license to use, reproduce, publish, display, and distribute such content for business and marketing purposes.

You are solely responsible for content submitted by you.

11. DISCLAIMER OF WARRANTIES

The website and services are provided on an "AS IS" and "AS AVAILABLE" basis.

To the maximum extent permitted by law, 369Retail disclaims all warranties including:

  • Merchantability

  • Fitness for a particular purpose

  • Non-infringement

  • Accuracy

  • Availability

  • Reliability

We do not guarantee uninterrupted or error-free operation of the website.

12. LIMITATION OF LIABILITY

To the fullest extent permitted by law, 369Retail shall not be liable for:

  • Indirect damages

  • Consequential damages

  • Incidental damages

  • Loss of profits

  • Loss of business

  • Loss of data

  • Business interruption

Our total liability arising from any claim shall not exceed the amount paid by you for the specific order giving rise to the claim.

13. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless 369Retail, its owners, directors, employees, affiliates, and partners from any claims, liabilities, damages, losses, or expenses arising from:

  • Your use of the website

  • Violation of these Terms

  • Violation of any law

  • Infringement of third-party rights

14. FORCE MAJEURE

369Retail shall not be liable for any delay or failure resulting from events beyond its reasonable control, including:

  • Natural disasters

  • Floods

  • Fire

  • Earthquakes

  • War

  • Government actions

  • Internet outages

  • Labor disputes

  • Pandemic-related disruptions

15. FRAUD PREVENTION

369Retail reserves the right to:

  • Verify customer identity

  • Refuse suspicious transactions

  • Cancel high-risk orders

  • Report fraudulent activities

Any fraudulent activity may result in legal proceedings and recovery of damages.

16. TERMINATION

We may suspend or terminate your access to the website without notice if:

  • You violate these Terms

  • Fraudulent activity is suspected

  • Required by law

  • Necessary to protect our business or customers

17. GOVERNING LAW

These Terms shall be governed and interpreted in accordance with the laws of India.

Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in Jodhpur, Rajasthan, India.

18. CHANGES TO TERMS

369Retail reserves the right to modify these Terms at any time.

Updated Terms will be posted on this page with a revised effective date.

Continued use of the website constitutes acceptance of any changes.

19. CONTACT INFORMATION

For questions regarding these Terms of Service, please contact:

369Retail

📧 Email: support@369retail.com

📞 Phone: +91 98877 55677

🌐 Website: https://369retail.com

📍 1-N, Ayushi Avenue, Pal Sangariya Link Road, Jodhpur, Rajasthan – 342008, India

By using 369Retail.com, you acknowledge that you have read, understood, and agreed to these Terms of Service.